Refund policy

We love our customers and want you to love your purchases. We understand the difficulties of shopping online and will ensure to provide top notch service so you will always be happy shopping with us!

Return Policy
Octosnuggy does not accept returns or exchanges. All sales are final once an order has been placed.

The only exception applies to items that arrive damaged, defective, or incorrect. If there is an issue with your order upon delivery, please contact us within 48 hours so we can assist you.

To complete a damaged or defective item claim, we may require a receipt or proof of purchase (order confirmation email), your order number, and clear photos showing the issue.

For all order issues, please contact octosnuggy@business.com and provide your order number and a description of the issue. We will handle your request based on the rules stated on this page.

Exchanges (if applicable)
We do not offer exchanges due to change of mind, sizing, preference, or accidentally ordering the wrong item.

If you received an incorrect, damaged, or defective item, please contact octosnuggy@business.com within 48 hours of delivery and provide your order number and photos of the item.

Return Shipping (if applicable)
Because all sales are final, items should not be shipped back to us unless our support team specifically instructs you to do so.

If a return is required as part of an approved damaged or defective item claim, our support team will provide you with further instructions.

Refunds (if applicable)
Refunds are only provided for eligible damaged, defective, or incorrect orders when approved by our support team.

Once your claim has been reviewed, we will send you an email notifying you of the approval or rejection status of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment.

Depending on the circumstances, we may also offer a replacement instead of a refund.

Late or Missing Refunds (if applicable)
There is often some processing time between financial institutions before a refund is posted. If your approved refund has not appeared after several business days, please contact your bank or payment provider first.

If you have done this and still have not received your refund, please email us at octosnuggy@business.com and allow us the opportunity to investigate the matter further.

Gifts
All sales are final, including items purchased as gifts. We do not offer returns or exchanges because the recipient no longer wants the item or would prefer a different size.

If an item purchased as a gift arrives damaged, defective, or incorrect, please follow the damaged item instructions below.

Damaged Items
If you receive a damaged, defective, or incorrect item, please submit a request to our email team at octosnuggy@business.com.

Please include your order number, a description of the issue, and clear photos showing the condition of the product.

If you do not report the issue to us within 48 hours of delivery, we may not be able to honor your claim. We may utilize timestamp information from the tracking link and delivery confirmation from the carrier when reviewing damage or refund requests.

Feedback
We would love to hear your feedback, questions, or any concerns. Please feel free to email us at octosnuggy@business.com to let us know how we are doing. We take your feedback seriously and are always striving to improve.