Shipping policy

Octosnuggy partners with trusted international shipping companies and local couriers, allowing us to ship directly to your door and provide reliable worldwide shipping.

You will be charged when your order is placed, and all payments are subject to verification and approval before shipping. To help prevent fraudulent transactions, orders with incorrect billing information or requiring additional verification may be delayed and/or cancelled.

Shipping Process
We require between 5-5 working days on average to process and fulfill your order before it is transferred to the shipping carrier. Some orders may take longer, especially around major holidays, periods of high demand, or when popular items are experiencing stock availability issues.

Once your order has begun processing through our shipping department, we may be unable to make changes to your order, including changes to your shipping address. Orders will be shipped to the address provided at checkout.

We process and ship orders during business days. Orders are generally not processed on Saturdays, Sundays, or holidays. Once your order has shipped, you will receive a shipping confirmation email.

For orders containing multiple items, products may occasionally be shipped separately and arrive on different dates.

Tracking
All eligible orders are provided with tracking information. You will receive an email containing your tracking number once your order has been dispatched.

Please allow several business days for tracking information to update after receiving your shipping confirmation. In some cases, the carrier may not scan or update the package immediately.

If your tracking information has not updated for an extended period, please contact us at octosnuggy@business.com and we will be happy to assist you.

Deliveries
Shipping times vary depending on the destination country or region. Specific delivery dates are estimates and cannot be guaranteed.

*Note: The delivery times listed above are estimates in business/working days and do not include our 2-5 business day processing time.

While we will do everything we reasonably can to ensure your Octosnuggy arrives on time, we cannot be held responsible for delays caused by circumstances outside of our control. This may include customs clearance, carrier delays, holidays, severe weather, transportation disruptions, labor disputes, or other unexpected events.

Duties, Taxes, and Other Fees:
International shipments may be subject to import taxes, duties, customs charges, or other fees once the shipment reaches the destination country. These charges, when applicable, are the responsibility of the recipient.

Octosnuggy does not control these charges and cannot predict whether they will apply to a particular order. Customs policies vary by country, so we recommend contacting your local customs authority if you require additional information.

If a shipment is refused and returned due to unpaid customs fees or duties, any applicable return shipping costs or fees may be the responsibility of the customer.

Lost/Stolen/Damaged Packages:
Octosnuggy cannot be held responsible for packages that are lost or stolen after the shipping carrier has confirmed successful delivery to the address provided at checkout.

If your tracking information states that your package has been delivered but you cannot locate it, please first check around your property, with household members or neighbors, and contact the shipping carrier.

If your Octosnuggy arrives damaged or defective, please contact us at octosnuggy@business.com within 48 hours of delivery. Include your order number, a description of the issue, and clear photos of the damaged product so we can review your claim.

Note: We may use timestamp information from the tracking link and delivery confirmation from the carrier when reviewing damaged, missing, or delivery-related claims.

Wrong Address Disclaimer:
It is the customer's responsibility to ensure that the shipping address entered at checkout is complete and accurate before placing an order.

We begin processing orders as quickly as possible, so we cannot guarantee that an address can be changed after an order has been placed. Once an order has been processed or shipped, we are unable to retrieve the package to make an address change.

Octosnuggy is not responsible for orders delivered to an incorrect address provided by the customer at checkout.

Feedback
We would love to hear your feedback, questions, or concerns. Please feel free to email us at octosnuggy@business.com. We take customer feedback seriously and are always looking for ways to improve your experience with Octosnuggy.